Welcome to Cheese Box Club. These Terms and Conditions apply to your use of our website and subscription services, including gifting subscriptions and one-off purchases. Please read them carefully before subscribing or ordering.
We/Us/Our means Cheese Box Club, a trading name of Northumberland Cheese Company Ltd.
You/Customer/Subscriber means the person who uses the website to place an order or subscription.
Subscription means any rolling or prepaid subscription plan to receive cheese boxes delivered periodically.
Order means a single purchase, subscription, or gifting box purchase made via our website.
Delivery Address is the address to which cheese boxes are sent.
2.1 We offer two types of subscriptions:
Rolling Subscriptions: Delivered on a monthly, bimonthly, or quarterly basis, where you pay a subscription fee per delivery period.
Gifting Subscriptions: Prepaid subscriptions delivered monthly for a fixed term of 3, 6, or 12 months, paid in full upfront.
2.2 By subscribing, you agree to pay the subscription fees as shown at checkout. Payments for rolling subscriptions are collected in advance of each dispatch.
2.3 Rolling subscriptions renew automatically according to the chosen frequency until cancelled by you in accordance with clause 5.
2.4 Prepaid gifting subscriptions are paid in full at the time of purchase and do not auto-renew.
2.5 Subscription Payments and Cancellation
Payments for rolling subscriptions are taken 10 working days before the scheduled dispatch date.
Rolling subscriptions must be cancelled at least 15 working days before the dispatch to avoid being charged for that delivery. Subscriptions cannot be cancelled before you have received two deliveries.
Gifting subscriptions require full payment at checkout.
Deliveries typically occur on the third Wednesday of each month.
You will receive delivery notifications from FedEx if a valid mobile number is provided during ordering.
3.1 All prices include delivery within the UK mainland unless otherwise stated.
3.2 Payment is accepted via Visa and Mastercard through our secure payment provider.
3.3 We do not store payment details; payments are processed securely by a third party (e.g., SagePay).
3.4 You consent to us charging your payment method for the subscription or order as agreed.
3.5 If a payment fails, we may suspend your subscription until payment is received.
3.6 Placing an Order
When you place an order via our website, this constitutes an offer to purchase goods. We accept your order by sending you an order confirmation email. At this point, a binding contract is formed, and payment will be taken.
If your order is not accepted, we will notify you via email and no payment will be taken.
It is your responsibility to check all information in the confirmation email for accuracy and notify us immediately of any errors. We are not liable for losses resulting from your failure to inform us of inaccuracies.
4.1 We deliver to UK mainland addresses only, excluding certain postcodes and areas due to courier limitations. Please see the Delivery Information page for full details.
4.2 Parcels are delivered via overnight courier with chilled packaging to ensure freshness.
4.3 Delivery times and availability may vary; we aim to deliver on the third Wednesday of each month for subscriptions.
4.4 You must provide accurate delivery details including postcode, phone number, email, and specific delivery instructions.
4.5 You are responsible for specifying safe delivery instructions at checkout for courier use if no one is present. Examples include “leave in the porch” or “with neighbour”.
4.6 If the courier deems a safe place insecure, they may return the parcel to the depot and leave a note. You are responsible for arranging redelivery or collection promptly (the following day) to prevent spoilage. We cannot accept liability if the parcel is not collected or redelivered within this timeframe.
4.7 We do not accept liability for goods left unattended where no secure delivery instructions are provided, or if no one is available at the delivery address to receive or refrigerate the goods on the scheduled day or the day after.
4.8 It is your responsibility to ensure refrigeration of the cheese immediately upon receipt.
4.9 On rare occasions, delivery may be delayed by one day. Our insulated packaging helps maintain the cheese in optimal condition for up to 48 hours or more depending on weather.
4.10 If your delivery has not arrived by the end of the scheduled delivery date, please contact us promptly so we can investigate.
Our packaging contains reusable, food-safe cooling ice packs and recyclable materials including cardboard delivery boxes and sealed air insulation.
Please keep all packaging components, especially ice packs, out of reach of children.
We accept no liability for injury caused directly or indirectly by handling any of the packaging materials.
5.1 Rolling subscriptions may be cancelled after you have received two deliveries by contacting us via email with your account details.
5.2 Prepaid gifting subscriptions cannot be cancelled after purchase except under your statutory cancellation rights (see clause 8).
5.3 You may request to pause or skip a delivery for rolling subscriptions by notifying us at least 15 working days before the next scheduled dispatch, provided you have received at least two deliveries.
5.4 Cancellation or changes must be made by email to hello@cheeseboxclub.co.uk.
6.1 You may purchase gift subscriptions to be delivered to third parties.
6.2 Gift messages can be included free of charge at checkout.
6.3 We do not include invoices in gift parcels.
7.1 Cheese selections vary month to month and may include British and continental cheeses.
7.2 We cannot guarantee allergen-free products. Please notify us by email of any allergies or dietary requirements; we will do our best to accommodate but cannot guarantee.
7.3 Each box typically contains five cheeses.
7.4 Product Images, Variations, and Shelf Life
All product images on our website are for illustrative purposes only. Actual products and packaging may vary from those shown.
Cheeses are rotated regularly according to seasonal availability and new selections.
Cheeses will arrive with a minimum shelf life of 14 days from despatch. Occasionally, a shelf life of 7 days may apply due to supplier constraints. We strive to ensure products reach you in optimal condition.
8.1 Perishable goods such as food are exempt from cancellation rights once opened.
8.2 If goods arrive spoiled or damaged, notify us by email within 24 hours with photographic evidence. Please do not return any cheese without instruction.
8.3 Claims submitted after 24 hours or without photographic evidence may not be accepted.
8.4 Subscription cancellations do not entitle you to refunds for boxes already delivered.
9.1 We take reasonable care in product quality and delivery but exclude liability for indirect, incidental, or consequential losses.
9.2 Our liability for faulty or defective goods is limited to the purchase price of the affected box.
9.3 We disclaim liability for loss or damage caused by unattended deliveries or incorrect delivery instructions.
9.4 If you have a complaint, please contact us immediately at hello@cheeseboxclub.co.uk including photographs. We aim to resolve issues promptly.
10.1 Alcohol-containing products are sold only to customers aged 18 or over.
10.2 Recipients who appear under 25 must provide valid photographic ID upon delivery.
10.3 Only the named recipient may accept deliveries containing alcohol.
We process your personal data in accordance with our Privacy Policy, available on our website.
We reserve the right to update these Terms and Conditions at any time by posting revised terms on our website. Your continued use of our service after changes constitutes acceptance of the updated Terms.
These Terms are governed by English law and subject to the exclusive jurisdiction of the English courts.
Cheese Box Club is a trading name of Northumberland Cheese Company Ltd, a company registered in England and Wales.
Company Registration Number: 02930474
Registered Office:Make Me Rich Farm, Seaton Burn, Northumberland, NE13 6BZ
VAT Registration Number: 299795115
Contact us at:
Telephone: 01670 789798 (option 1)
Email: hello@cheeseboxclub.co.uk
If we contact you, we will do so by phone or by writing to the email you provided with your order. For these Terms, "writing" or "written" includes email communications.
