Cheese Box Club (“we”, “us” or “our”) is committed to protecting and respecting your privacy and using any information you provide to us responsibly.
This Privacy and Cookies Policy (together with our Terms and Conditions and any other documents contained on our website) sets out:
PART 1 – USE OF YOUR PERSONAL INFORMATION: The basis on which your personal information that we collect from you, or that you provide to us, will be stored and used by us.
PART 2 – INFORMATION ABOUT COOKIES: How cookies are used on our website and how we use them.
This Policy applies to the website www.cheeseboxclub.co.uk (the “Site”). Please read the following carefully to understand how we use your personal information and cookies.
If you have any questions or concerns about our Privacy and Cookies Policy, please contact us (details below).
We may collect and process the following information about you:
Information you provide by filling in forms on our Site, including when registering, subscribing to our services, placing orders, or requesting support.
Correspondence records when you contact us by telephone, email, or via the Site, including any information you provide in feedback or reports of issues.
Details of transactions you make through our Site and the fulfilment of your orders.
Payment details are not collected or stored by us directly; payment processing is handled securely by third-party providers such as SagePay.
Technical information about your computer or device (including IP address, browser type, operating system) collected for system administration and to analyse aggregate usage. This data is not linked to personally identifiable information.
Information collected via cookies or similar tracking technologies as detailed in Part 2.
The personal information you provide to us is primarily stored and processed within the United Kingdom.
However, some personal data, including your email address and marketing preferences, may be stored and processed by our third-party email marketing provider, Mailchimp, whose servers are based in the United States.
Since Mailchimp’s services involve transferring your personal data outside the UK and the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner’s Office, to protect your data during such transfers.
We take reasonable steps to ensure your information is kept secure and handled in accordance with relevant UK data protection laws.
For more information about how Mailchimp processes your data, you can review their privacy policy here: https://mailchimp.com/legal/privacy/
While we strive to protect your personal data, transmission of information over the internet is never completely secure.
You transmit information to our Site at your own risk.
Upon receipt, your information is stored using secure methods and strict procedures to prevent unauthorised access.
We use your information primarily to:
Process and fulfil your orders and subscription requests.
Communicate with you about your orders, including any issues or updates.
Respond to your queries and provide customer support.
Send you marketing communications only if you have explicitly opted in to receive them, for example by signing up for our newsletter. You may opt out at any time.
Improve our Site and services by analysing how visitors use it through anonymised data.
When you provide information about someone else (e.g., a gift recipient), we use their details only to complete and deliver the order and to confirm delivery. We do not share these details or add recipients to mailing lists without their consent.
We do not sell or rent your personal data. We only disclose your information:
To third-party service providers who support our business operations (e.g., payment processors, delivery firms), under strict confidentiality and data protection agreements.
When required by law or to protect our rights, property, or safety, including cooperating with regulatory authorities or law enforcement.
Under UK data protection laws (including the UK GDPR), you have rights including:
Access: You can request a copy of the personal information we hold about you.
Correction: You can ask us to correct inaccurate or incomplete data.
Erasure: You can request deletion of your personal data, subject to certain legal exceptions.
Restriction and Objection: You can ask to limit or object to certain processing activities.
Data Portability: You can request your data in a portable format.
To exercise these rights or make any enquiries related to your personal information, please contact us using the details below. We may require proof of identity to process your request.
Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review the privacy policies of any external sites before submitting your data.
Cookies are small files stored on your device that help us improve your browsing experience by:
Measuring how you use the Site so we can improve its functionality and content.
Remembering your preferences and any notifications you’ve already seen.
Collecting anonymous statistical data via Google Analytics to understand Site usage and improve it (see below).
Our cookies do not collect information that personally identifies you.
We use Google Analytics to collect aggregated data such as:
Pages you visit and time spent on each.
How you found our Site.
Your interactions with Site features.
We do not permit Google to use or share the data collected from our Site for any other purpose.
Most browsers allow you to control cookie preferences via settings. You can set your browser to refuse or delete cookies, though some Site features may not work properly without cookies.
We may update this Policy from time to time to reflect changes in law, technology, or our business.
The latest version will always be posted on our Site with the date of update.
If you have any questions about this Privacy and Cookies Policy, including requests for access or to exercise your data protection rights, please contact us:
Email: hello@cheeseboxclub.co.uk
Postal Address: Northumberland Cheese Company Ltd, Make Me Rich Farm, Seaton Burn, Northumberland, NE13 6BZ, United Kingdom
Telephone: 01670 789798 (option 1)
